Free Shipping on every order | 30 day returns
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    How long will it take for my order to ship?
    Most orders usually ship within 24 hours, although this is not guaranteed.

    What methods of payment are accepted through the online store?
    We accept PayPal, Visa, Mastercard and American Express.

    What countries do you accept payments from?
    We accept payments from all countries except North Korea and Iran.

    What shipping methods are offered?
    Our standard shipping carriers are Fedex and Canada Post, for North America, usually next day or 2nd day. All our shipments are insured.

    Will I get charged duties and custom charges on my order?
    Yes, if shipping outside of Canada, customers must pay all applicable duty and Customs charges, which are determined by your local government. These charges will not appear on the order page and are the sole responsibility of the customer.  

    If an item is on back-order, how long will it be before it becomes available?
    It generally takes 4 – 6 weeks although in some cases it may only take 2 – 3 weeks.

    Do you offer a Money Back Guarantee?
    All jewellery purchased is guaranteed for a full refund within 30 days of purchase, with some exceptions (see Return Policy).

    If I have questions about an item, who do I contact?
    Please send an e-mail with your question to: info@newwavejewellery.com

    How do I know that your website is secure?
    You will notice the secure-lock in your browser while checking out through our store and may click to verify our Secure Certificate (SSL).